Calltakers honored for 9-1-1 Awareness Month
by Special to Your TIMES
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April is national 9-1-1 Awareness Month, and David Slaughter, Sequoyah County 9-1-1 coordinator, said the service would like to recognize its dispatchers and call takers for their service.

They are Robin Clark, Megan Weese, Latisha Tiger, April Wells, Samantha Miller, Jordan Gist, David Harris and Stacy Danner.

Slaughter said, “Their duties include answering emergency phone calls, dispatching the ambulance service, dispatching the rural fire departments, assisting citizens with obtaining their 9-1-1 address, handling complaints about street address signs, handling non-emergency information calls, typing letters for confirmation of 9-1-1 addresses, and all the other daily functions that come with running an office.

“And the phones are answered 24 hours a day, seven days a week,” Slaughter emphasized.

Slaughter said, “Should anyone have to call 9-1-1 our dispatchers will try to determine the extent of the emergency. Should anyone need to be transferred to another agency we will not end the call until we know you are connected to the proper agency. Keeping calm while speaking with the dispatcher is essential in gathering information, and we will ask questions about your name or location.”

Slaughter said the 9-1-1 database has been updated with names, addresses and phone numbers, but call takers still ask this information to confirm that it is correct.

Slaughter said, “We are planning on having an educational program at some of the schools and some of the after schools. We want to teach children when, how and why to call 9-1-1.”

Many cell phones still connect to 9-1-1 even though the service has been shut off.

“Old phones need to be property disposed of and not used as toys,” Slaughter said. “This will avoid tying up an emergency line or delaying emergency service.”

Slaughter concluded, “We would like to attend community or civic functions, where we are invited, to discuss the 9-1-1 system in more detail.”

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