The atmosphere at the hospital has always been one of family, and is now becoming one of fun, consistent positive attitudes, and focused attention on patients and co-workers.
The FISH! Philosophy has arrived!
Based on the Pike Place Fish Market in Seattle, Wash., the FISH! Philosophy was formulated and produced by Charthouse Learning and is used by thousands of companies across the United States. The philosophy combines having fun with co-workers and customers, striving to make someone's day, focusing our full attention on the people we serve, and choosing to remain positive in the face of unfortunate circumstances to provide an atmosphere of fun and productivity.
The hospital chose to implement the philosophy to guarantee each patient has a quality experience, ensure employees enjoy being in their workplace environment, and to continue to set the precedent for quality healthcare and customer service.
Employees attended a two-hour training session during which they learned about the FISH! Philosophy.
Having been employed by two FISH! companies prior to coming to Sequoyah Memorial Hospital, I believe in the principles of the philosophy and the positive effects it can have on a business.
However, one of the most important factors for future patients to remember is that each hospital employee has the right to choose whether or not to embrace the FISH! principles; it is not a philosophy that can or will be forced on anyone. Consequently, employees living the FISH! principles while at work or in their daily lives are doing so in an effort to improve their workplace and to ensure patients have a positive experience during their hospital stay. For more information on the services the hospital provides call (918) 774-1100 or visit the Web site at www.smhok.com.
