What is an Ombudsman?

I am often asked, “What is an Ombudsman?” It is not a commonly used word. What it means in general terms is an advocate or representative. Specifically, a Long-Term Care Ombudsman is an advocate for residents of Long-Term Care facilities. These facilities include Nursing Homes, Assisted Living and Residential Care Facilities, and Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IID). An Ombudsman visits each licensed long-term care facility on a regular basis and speaks with residents and staff regarding the resident’s satisfaction with the facility and the care they are receiving there. Ombudsman can also investigate complaints from residents involving a wide range of issues including food, care, family issues, and resident rights, to list a few. The Ombudsman can advocate on the behalf of the resident and their wishes and can also help them advocate for themselves. In addition, your local Ombudsman can be a valuable resource regarding nursing home regulations, how to choose and pay for Long-Term Care, and specific information regarding available facilities.